Booking and deposit. Your date is secured once a 50% deposit is paid. The deposit is non-refundable.
Guest numbers. The number you book is your minimum commitment, because we buy stock to match it. If a few extra guests turn up on the day, they’re on us. If there are considerably more, the extras are charged at the per-head rate shown on your quote and added to your balance.
Balance. The remaining 50%, plus any extra guests, is due on the day or within 3 days of the event.
Cancellation. If you cancel, for any reason, the deposit is kept and nothing further is owed. If we have to cancel, you get a full refund.
Weather. If severe weather makes it unsafe for us to travel or set up, you get a full refund. If your event is cancelled or called off because of the weather, that counts as a cancellation by you, so the deposit is kept.
Service. Service runs for the times you gave on your enquiry, and these are confirmed on your invoice. Extra time can be added by arrangement.
Venue. You’re responsible for checking the venue allows outside caterers and for any pitch fees. We need vehicle access, a level and firm pitch, and no overhead obstructions below 2.5m.
Allergies and dietary needs. Please tell us about these when you book. We’ll cater for them where we can, but we can’t guarantee an allergen-free kitchen.
Insurance. We hold public liability insurance and all relevant certificates. These can be downloaded from the website footer.